At Cosmos, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform, website, and related services (collectively referred to as the "Service").
By using Cosmos, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
a. Personal Information
When you sign up or interact with the Service, we may collect:
- Full name
- Email address
- Business or organization name
- Social media account identifiers (e.g., Facebook Page ID, Instagram handle)
- Billing and payment details (if applicable)
- Profile photo or branding assets you upload
b. Social Media Data
With your authorization, we may access data from your connected social media accounts, including:
- Messages and comments (for AI-powered replies)
- Posts, photos, and videos (for scheduling and publishing)
- Basic account information (e.g., page name, follower count)
- Engagement metrics (likes, shares, reach, impressions)
c. Technical Data
Automatically collected when you use the Service:
- Device type and operating system
- Browser type
- IP address
- Usage analytics (e.g., features used, session duration)
- Error and crash reports
2. How We Use Your Information
We use your information to:
- Enable AI-powered responses to messages and comments
- Schedule, publish, and manage your social media content
- Provide insights and analytics about your social media performance
- Improve the functionality, reliability, and features of the Service
- Send important updates, notifications, and support responses
- Process payments and manage subscriptions
- Ensure the security of our systems and detect fraudulent activity
3. Sharing Your Information
We do not sell your personal data.
We may share your information with:
- Third-party service providers (e.g., cloud hosting, analytics, payment processors)
- Social media platforms (as required to connect and manage your accounts, per their APIs and policies)
- Law enforcement or regulators, if required by law or legal process
- Business partners, but only in aggregated or anonymized form that cannot identify you directly
4. Your Choices and Rights
Depending on your location, you may have the right to:
- Access, update, or correct your data
- Request deletion of your account and associated data
- Revoke social media access at any time through your account settings
- Opt out of marketing emails and promotional messages
- Restrict or object to certain processing activities
To exercise these rights, please contact us at support@cosmosapp.com.
5. Data Security
We use industry-standard security measures to protect your information, including:
- Encrypted communication (HTTPS/TLS)
- Secure storage and access controls
- Regular monitoring for vulnerabilities
However, no method of transmission or storage is 100% secure. Use the Service at your own discretion.
6. Children's Privacy
Cosmos is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or in-app notification. The latest version will always be available on our website and app.